RBL Bank Credit Card Customer Care Number in 2023
For regular queries on RBL credit cards, you can contact +91 22 6232 7777 or 1800 121 9050 from your registered mobile number.
You can also write an e-mail to cardservices@rblbank.com in case you are not able to connect via phone.
The bank also provides a separate customer care number for RBL SuperCard holders.
The customer care number for SuperCard holders is +91 22 7119 0900. SuperCard holders can send an e-mail with your query to supercardservice@rblbank.com.
RBL Bank 24*7 Customer Care Number
The customer care numbers for RBL Bank which are operational 24*7 is +91 22 6115 6300
- Administrative Office – RBL Bank’s administrative office is in Kolhapur, Maharashtra. You can get in touch with the office on +91 231 2650981.
- Registered Office – The registered office of RBL Bank is also located in Kolhapur, Maharashtra. The phone number of this office is +91 231 6650214.
- Corporate Office – RBL Bank’s corporate office is in Mumbai, Maharashtra. If you wish to contact the corporate office, the number is +91 22 4302 0600.
RBL Bank Credit Card Enquiries
In case of any fraudulent and vigilant activity which you might experience, you can call +91 22 61156300.
If you are not able to connect via phone, you can send an e-mail to vigilance@rblbank.com.
RBL Bank Credit Card Grievance Redressal
First Level
For all your initial queries about RBL bank credit cards, you can call the bank’s 24-hour helpline which is 022-6232 7777.
If you are not able to get in touch with the bank through this number, you can also write an e-mail to the bank at cardservices@rblbank.com.
Apart from this, you can also write to the bank and send the letter via post to the bank’s corporate address in Mumbai.
The official address where the letter should be sent is as follows:
RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
The bank can take up to 10 days to revert to your e-mail or post depending on your query and the time required to solve it. While writing to the bank, it is advised to provide the following details in your mail or post:
- Full name
- Account details
- Address details (telephone number, e-mail ID, and address).
Second Level
If you do not receive a response within 10 days or the response from the bank does not answer your query at the first level, you can then send an e-mail or write to the Head of Credit Card services of the bank.
You can either send a mail to headcardservice@rblbank.com or send a post stating your query to the following address:
RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
The reference number provided to you at the first level of contact must be given in the mail or post for reference and a better understanding of your query.
Third Level
You would ideally receive a response from the Head of Card Services within 4 working days. However, if you do not, then you can write to or call the Nodal Officer. You can call the officer on 022 7143 2700 or send an e-mail to principalnodalofficercards@rblbank.com.
If either of these methods do not work, you can send a post to the following address:
RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
The nodal officer will usually send you a response about your query within 10 working days. If you do not receive a response about your query within 30 days, then you can get in touch with the Banking Ombudsman for his or her review of the query.
RBL Bank Ombudsman Scheme
The Ombudsman scheme was introduced with the aim of enabling a resolution of all complaints of the customers related to services that are offered by the banks. This also facilitates satisfaction and settlement of all complaints of the customers.
Ombudsmen are known to be impartial, and independent, and they offer free service. They also investigate complaints that have not been solved by the banks.
You can easily get in touch with Banking Ombudsman if you have not received any ‘final response’ within 30 days. The Banking Ombudsman Scheme is inexpensive and is a forum for customers to get a resolution for their complaints. The Banking Ombudsman Scheme was introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI.
20 Banking Ombudsmen have now been appointed with the offices in state capitals. The addresses and also the contact details of the Banking Ombudsman offices are under Annex I of the Scheme. You can file a complaint before the Banking Ombudsman if there is no reply is from the bank within a certain period of time.
You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman.
Write to RBL Bank
All posts to RBL Bank must be addressed to their corporate office, which is located in Mumbai, Maharashtra. The official address is:
RBL Bank Ltd.
One Indiabulls Centre, Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
Phone no. – 91 22 4302 0600.
Fax no. – 91 22 4302 0520.
RBL Bank Credit Card Customer Care FAQs
Can I call customer care to know my credit card number?Yes, you can call customer care on 022 6232 7777 to know your credit card number.
What are the different ways by which I can cancel my RBL credit card?The different ways by which you can cancel your RBL Credit Card are mentioned below:
Contacting customer care
Submitting a written request at the nearest RBL Bank Branch
Online
Should I call customer care in case of EMI foreclosure?Yes, you must contact customer care for EMI foreclosure. Once the request has been processed, the outstanding amount will be due in the next billing cycle. However, a 3% cancellation fee will be levied.
How do I change the billing cycle on my credit card?You must contact customer service in case you wish to change the billing cycle. The number will be mentioned on the back of the card.
Can I call customer service to know the cash limit of my RBL Bank SuperCard?Yes, you can call customer service to find out the cash limit on the RBL Bank SuperCard.
How do I register a complaint regarding the credit card?In case you wish to raise a complaint, you must contact RBL Bank’s customer care.
What is the procedure to block the credit card in case it is stolen?You will need to contact customer care to block the credit card. Once the card has been blocked, no further transactions will take place. The replacement card will be sent to the registered address.
What is the process to change the credit limit?The credit limit that will be provided is based on several factors such as your credit utilisation ratio, credit score, etc. You can call customer care in case you wish to increase or decrease the credit limit.
How can I avail the Emergency Advance feature on my RBL Bank SuperCard?28% of the credit limit can be availed as a personal loan. The loan can be converted into 3 EMIs and no interest will be levied. You must contact the customer service on 022-71190900/1800 121 9050 to avail the feature. However, a processing fee will be levied.
Will all purchases on my RBL Bank SuperCard attract interest charges?No, all purchases on your RBL Bank SuperCard do not attract interest charges. You are provided a grace period (up to 50 days) by which the payment must be made.