IndusInd Bank Credit Card Customer Care number
For any grievances, complaints, queries or questions, a customer can get in touch with the customer care of the bank through the details provided below.
IndusInd Bank Credit Card Customer Care number
IndusInd Bank provides a dedicated customer care number for any kind of query or complaint regarding credit cards.
In case you wish to lodge a complaint or have a query, you can call 1860 267 7777.
Phone banking number for customers outside India: 022-42207777
IndusInd Bank Credit Card Enquiries
Loss of Card
In case a customer has lost or misplaced your card, one will need to immediately notify the bank by calling the credit card customer care number provided previously.
If you are not able to contact the bank through the customer care numbers, you can also block your IndusInd credit card through the IndusInd Bank mobile app or mobile website. It is of utmost importance to report the loss of your card to prevent any fraudulent transactions.
Premium Banking Customers
The customer care numbers are 1860 267 7777 or 022-42207777. Pioneer customers can email their queries to pioneer@indusind.com and if you are an Exclusive customer, email your queries or complaints to exclusive@indusind.com. If you are a new customer then you can email your queries to Premium.care@indusind.com.
IndusInd Bank Credit Card Customer Care International Helpline Number
If you are an international customer, IndusInd Bank requests you to raise a complaint or query through their dedicated email address nri@indusind.com. For any queries related to credit card, you can call the number 022-42207777.
IndusInd Bank Email Address Details
If you are an existing customer, the email ID to which you can send your query will vary depending on the credit card availed by you. You can find the details of the email ID by clicking on this link https://www.indusind.com/in/en/personal/reach-us.html. If you are a new customer the you can email your queries to Premium.care@indusind.com.
For domestic customers, if you wish to raise a complaint or need clarity on a query, you can send an e-mail to reachus@indusind.com
International customers can send their queries or complaints at nri@indusind.com
IndusInd Bank Credit Card Grievance Redressal
If you are not satisfied with the response from the bank’s customer care service or have not received an adequate response, here’s their escalation matrix:
Level 1:
At this level one can contact customer service either by phone or e-mail. Once you have stated your query to the department and they have registered it, it takes up to 7 working days for the Card Services Cell of the bank to get back to you with the solution. This will be sent to you via e-mail or through a call by the bank.
You can also contact the Head – Card Services at 701/801 Solitaire Corporate Park 167, Chakala Andheri (East), Mumbai-400 093.
Level 2:
If you are not satisfied by the solution offered by the customer care of the bank, you can then address your query to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is responsible for the implementation of customer service for all complaints of the bank.
The Nodal Officer appointed by the bank is Mr. Vikas Nigam who can be contacted through phone, e-mail, or fax.
Mr. Vikas Nigam
Senior Vice President & Principal Nodal Officer
lnduslnd Bank Ltd. 2nd Floor, Building No.7,
Solitaire Corporate Park Chakala,
Andheri (E), Mumbai- 400093.
E-mail: nodal.officer@indusind.com
Tel. No.: (022) 6641 2267
Fax: (022) 6641 2318
Level 3:
If your query or grievance is not solved to your satisfaction by the Nodal Officer, you can contact the Internal Ombudsman of the bank. The Internal Ombudsman is also the Chief Customer Service Officer and is responsible to examine all complaints escalated by the Nodal Officer in case they are unable to provide a solution themselves. The final response in this matter will be provided by the Internal Ombudsman.
Write to IndusInd Bank:
If you wish to write to the bank stating any query or complaint, you can post it to the bank’s Head-Customer Care:
Mr. Dickson Baptista
Head – Customer Care
Opus Centre, 4th Floor, 47 Central Road, Opp. Tunga Paradise MIDC, Andheri – East, Mumbai-400 093
Email ID: customercare@indusind.com
You can also send your queries to Head- Cards Services:
Mr. Pratap Pillai
Head – Cards Services
Naurang Square, Plot No A4, 2nd Floor, Cross Road B, Andheri – East, Mumbai-400 093
Email ID: head.cardservices@indusind.com
FAQs on IndusInd Credit Card Customer Care
What are the timings of IndusInd Bank’s customer care?
IndusInd Bank’s customer care is available 24*7
What is the customer care number in case I live outside India?The customer care number in case you live outside India is 022-42207777.
What is the email ID for queries regarding credit card application?The email ID for queries regarding the credit card application is Premium.care@indusind.com
What is the email ID for Business Gold/Classic/Gold cards?The email ID for Business Gold/Classic/Gold cards is Cards.care@indusind.com.
What is the email ID for Indulge Credit Card?The email ID for queries in regards to the Indulge Credit Card is indulge.care@indusind.com.
News About IndusInd Bank Credit Card Customer Care
- Indusind Bank Customers Can Now Use Alexa To Make TransactionsIndusInd Bank customers can now use Amazon Alexa to made various banking and non-banking transactions through their account. They can now transfer money, do recharges, and also make credit card payments using voice commands.The service is available on all Alexa powered devices including the Amazon Echo and the Echo Dot devices. Speaking about the partnership, the bank said that it has launched Alexa Skill – called IndusAssist which enables them to make various transactions with their IndusInd bank account.To begin with the transaction, they need to go through a one-time registration and link their bank account with Alexa using their smartphones.Once the registration is done, account holders can make transactions, and the process is guarded by a two-step authentication module. Through this, IndusInd Bank becomes the first even financial institution to offer such a service, while other banks are still using text-based chatbots for transaction purposes.Ritesh Raj Saxena, Head of Savings, Digital, and Payments, spoke about the move and said that the company is happy with their partnership and said that the company is hoping to take things beyond the conventional banking channels and proceed into Internet of Things.