Credit Card Customer Care
All banks have an efficient customer care procedure placed for customer queries. You can contact banks through their phone number, e-mail ID and fax. For any kind of credit card queries, you can contact the toll-free numbers of any of the banks you prefer.
Top Banks Credit Card Customer Care Numbers
For example, if you have Yes bank credit card , you will need to contact YES Bank’s customer care (1800 103 6000 or 1800 103 1212) in the case of any queries.
Services Offered by Credit Card Customer Care:
The credit card customer care department provides services such as :
- Toll-free telephone numbers. These helpline can be used for all for debit cards and credit cards blocking or/and hot listing.
- Web support through online forms on the bank net banking platform
- Live online chat through net banking and mobile banking
- Customer support through email
- SMS support
- Grievance redressal desks
- City-wise call centers
- You have toll-free telephone numbers for general queries and concerns
- Customer support officers of bank branches
Credit Card Customer Care FAQs
What do I do if my credit card has been lost/stolen?
If your credit card has been lost, you should contact the bank’s credit card customer care department and hotlist or block your credit card.
For how many hours is the toll-free number of bank operative?
In most cases, the toll-free numbers are available for 24×7. A few customer service desks can have specific times. You can check the bank website to know more.
How can I check the balance of my bank account online?
You can check your bank account balance through the bank’s mobile app or net banking portal.
Am I allowed to order a cheque book without having to physically go to the bank?Yes, you can order a cheque book by raising a service request on the website of the bank. You can reach the customer service desk through the toll-free numbers also and order a cheque book.
What will happen if my queries have not been addressed by the customer care numbers?
Every bank will have a grievance redressal desk. Here, you can contact the desk in case your queries have been unanswered. You can also write to a representative at grievance redressal desk.