Dena Bank Credit Card Customer Care Number 2024

Dena Bank Credit Card Customer Care Number

Dena Bank credit card customers can use any of the below channels to contact Dena bank for all the queries related to their credit cards. Most of the credit card related queries including credit card dues, credit card PIN change, blocking of credit card and reporting lost card can be resolved through the helplines provided by Dena Bank.

Dena Bank Credit Card Customer Care Number

Dena Bank Toll Free Credit Card Customer Care

As on date of writing this report, there is no dedicated phone number for credit card related queries. But Dena Bank customers can use the common customer care toll free number to clear all their credit card related queries/concerns/feedback. The toll free number is available from 10:00 a.m. to 5:00 p.m. on all working days.

Dena Bank Toll Free Number1800225740

Dena Bank Customer Care Communication Address

If you wish to raise your credit card related concerns/feedback in written form, you can write a letter and send it to the address mentioned below.

Dena Bank Postal AddressDena BankCards Management Department,Dena Bhavan – “A”,Patel Estate, Behind MTNL,Jogeshwari (W),Mumbai – 400102.

Dena Bank Credit Card Customer Care e-mail Address

You can also send an e-mail detailing your grievance/feedback to the e-mail provided by the bank. An e-mail has similar impact as that of a postal mail and reaches the bank in less than a minute.

Dena Bank credit card e-mail

Dena Bank Credit Card Customer Care:

Dena Bank provides various channels to report any kind of concerns related to its products/services. A detailed list of all such contacts is mentioned below.

Dena Bank Credit Card Customer Care Toll free Number

Dena Bank customers can dial the toll free number to report all their grievances. The issue can be anything related to the bank accounts, NRI services, government schemes, ATM services, insurance products, etc.

The customer helpline is available on all business days from 10:00 a.m. to 5:00 p.m.

Dena Bank Toll free helpline1800225740

Dena Bank Credit Card Customer Care e-mail Address

Customers can also send an electronic mail or e-mail through their registered e-mail addresses or personal e-mail address.

Make sure to include your specific details such as your bank account number, debit/credit card number, customer ID or anything that could help the bank identify you as their customer.

Dena Bank customer care e-mail

Dena Bank Credit Card Customer Service Cell

All the written request related to Dena Bank’s products/services should be sent to the bank’s customer service cell, the address of which is provided below.

Dena Bank customer service cell addressCustomer Service Cell,Dena Corporate CentreC-10, G Block,Bandra-Kurla ComplexBandra [E].Mumbai- 400 051.

Dena Bank Credit Card Customer Care – SMS Number

Dena Bank also offers an SMS service to the customers who need help from the bank. By sending an SMS from you registered mobile number, the bank will get back to you at the earliest possible.

SMS Format“DENAHELP” to 56677

Dena Bank Credit Card Customer Helpline for Internet Banking

If you are using Dena Bank’s internet banking or digital banking services, you can report related issues/concerns to a dedicated helpline provided by the bank.

Digital Banking toll free number18002336427

Dena Bank Digital Banking Customer Care – E-mail ID

The bank provides four different e-mail addresses to register your queries/concerns related to e-statements, internet banking, mobile banking, and ATM cards.

Queries related toE-mail address
Digital banking/SMS alert/

Dena Bank – Online Complaint Form

Besides the regular methods, Dena Bank also provides an online form to register your complaints. By just filling the required details in the form you can submit your complaints directly to the bank.

The ‘Online Complaint’ form is available in the bank’s website under the ‘Customer Care’ > ‘Customer Helpdesk’ page.

The mandatory fields in the form include your personal details, branch name, complaint category, products/services, nature of complaint, and details of the complaint.

Once you fill the required fields, click ‘Submit’ to register your complaint. An automatic complaint number or ticket number will be generated by the system acknowledging your complaint. Retain the same for all future references. You can use the same number to track the status of your application using the ‘View Status’ option available under the same page.

All the complaints received online will be tracked at Bank’s Head Office for immediate redressal.

Dena Bank – ATM Complaint form

ATM related complaints such as concerns related to cash withdrawal, card getting stuck in the ATM, and any other similar complaints can be reported to the branch manager using an ‘ATM complaint’ form available on the bank’s website.

The form is available in ‘Customer Care’ page under the ‘Online Complaint’ option as ‘ATM Complaint Form’.

You can download the form, fill the required details such as the branch name, in which your account is maintained, customer information, account number, debit card/ATM card number and details related to the complaint and submit it at the branch.

Alternatively, you can also write to Dena Bank’s ATM Debit Card Support Centre

ATM Debit Card Support Centre Address

1st Floor, Dena Bhavan, B-Block, Patel Estate, Behind MTNL,

Jogeshwari (w), Mumbai – 400102.

1800 2336427 – (Toll Free)

Dena Bank – Grievance Redressal

Dena Bank has grievance redressal mechanism to provide prompt and efficient service to any kind of customer complaints and grievances. The system ensures prompt redressal of all sorts of issues/concerns related to the bank’s products/services. It further helps the bank to identify any sort of shortcomings in their service delivery and product features.

The detailed guide of Dena Bank’s grievance redressal system is mentioned below.

Step:1 – If you have any kind of grievance related to Dena Bank’s products/services, you can call the bank’s customer helpline to raise the complaint.

Step:2 – If you haven’t received resolution from the representative, you can approach the Branch Manager directly. It’s always ideal to meet the manager of the branch, where you maintain your account. As per the bank’s grievance redressal mechanism, the Branch Manager should resolve the complaint within seven working days from the date of receiving it.

Step:3 – If you’re not satisfied with the resolution received from the Bank Manager, you can lodge a complaint with the Zonal Officer.

The list of zonal offices along with the addresses and telephone numbers are listed below.

RegionZonal Office AddressTelephone numbersE-mail
AhmedabadDena Laxmi Bldg, 188-A, Ashram Road, Ahmedabad – 380009.079-26584729,
Bhavnagar, GujaratDena Bhavan, Lokhand Bazar, Bhavnagar – 364001.0278-2439779/ 2423964 Fax –
BangalorePSR Vishishta Dhama, No. 38 12th Cross Near CBI Office Ganganagar North, Bangalore – 560032.080-23555500/01/02Fax –
BhopalPlot No. 274, Zone -II, M. P. Nagar, Bhopal – 462016,0755-2559081-85 Fax -0755-
BhujShri Muktjeevan Swamibapa Smruti Bhavan, 1st Floor, Opp. G K General Hospital, Lotus Plot, Bhuj – 370001.02832-221064/223467 Fax –
ChennaiBKR Convention Centre, 32, Venkatesan Street, T-Nagar, Chennai – 600 017044 – 24330438/4311241 Fax – 044 –
ChandigarhDena Bank, North India Zonal Office, SCO-66, Second Floor, Sector- 11, Panchkula.0172-2585304/05 0172 – 2584825 Fax – 0172 –
DurgSector-10, Zonal Market, Bhilai, Durg Dist-Durg, (C.G.) 4900060788-2214992/2261223/
GandhinagarDena Laxmi Building 1st floor, Plot No. 320-321, Sector-16, GH-4 Gandhinagar Gujarat-382016.079 – 23220144/ 23220154/23220155 Fax –
HyderabadUma Asishwarya House, 8-2-502/AG, 1st Floor, Road No.7, Banjara Hills, Hyderabad – 500034.040-23353600/01/02/
JaipurB-12, Business avenue, 5th floor, Govind marg, Near Barafkhana, Adarsh NagarJaipur – 302004.0141-2605069/2605070/
KolkataDena Bank , Kolkata Zonal Office, Avani Heights, 1st Floor, 59A, Chowranghee Road, Kolkata – 700020.033-22873860/22873669 Fax –
Lucknow28- A Pravin House, Vidhan Sabha Marg, Lucknow – 2260010522-2611615/2615413 Fax –
Ludhiana3rd floor, SCO – 17, 18 Sector 32A, Chandigarh Road, Ludhiana Punjab –
Mehsana2nd Floor, Sriram Complex, Radhanpur Road, Mehsana – 38400202762-251433 Fax – 02762 –
Mumbai cityMumbai Main Office Bldg.No.1, 2, Horniman Circle, Fort, Mumbai – 400023022-22662466 022-22661918 Fax –
Mumbai SuburbanSharda Bhavan, Opp. NMIMS, Sir.V.M. Rd., JVPD Sch., Vile Parle West Mumbai – 400 056022-26142826 022- 26145685 / 95 Fax –
NagpurNagpur Zonal Office Mytri Willows, 2nd floor, Opposite Shukrawari Lake, Sir Benzonji Mehta Marg, Near Empress Mall, Nagpur-440
Nashik2nd floor, Sanchar Point Building, BSNL, Datta Mandir Road, Nashik Road, Nashik – 422 0010253-2594503 Fax –
New DelhiKonnectus Tower-1, 6th Floor, Bhavbhuti Marg, Opp New Delhi Railway Station, Ajmeri Gate Side, New Delhi-110001011-23719682 011-23719685 Fax –
Patna2nd floor, N P Towers Near Colony Mor Main road, Kankar Bagh Patna – 800 020
PuneMadhav Chembers I, 398/A, Senapati Bapat Marg, Shivaji Nagar Pune – 411016020-25654321, 020-25653387, 020-25672073, Fax – 020-
Raipur2nd Floor, LIC Investment Building – II,Behind LIC Divisional Office, Jeevan Bima Marg, Pandri, Raipur (C.G) – 4920040771-2536629 Fax –
RajkotDena Bank, Zonal Office, “Giriraj ” 1st Floor Rajput Para, Main Road, Near Trikon Baugh, Rajkot – 3600010281-2226980 Fax –
SuratAPMC, Shop No. 802-809, 8th Floor, Ring Road, Surat0261-2491917/
ThanePushpa Kiran, Gokul Nagar Opp. Jari Mari Mandir, Thane (West) – 400601022-21720127 Fax –
Vadodara2nd floor, Pujer Complex, Subhanpura, Vadodara- 3900230265 – 2387634 0265 – 2387627/8 Fax – 0265
DehradunDena Bank Zonal Office Dehradun, 1st floor, Paras Tower, Mazra, Saharanpur Road, Dehradun – 248001 Uttarakhand0135-2725101, 0135 – 2725102 /
AnandDena Bank, Zonal Office, 3rd floor, Raghuvir City Centre, Opp: New Bus Stand, Bhalej Road,

Step:4 – If the Zonal Officer cannot resolve the issue within seven working days from receiving the complaint or if you are not happy with the resolution, you can approach customer service cell located at the Head Office.

You can approach Dena Bank’s customer service cell using the contact details provided below.

Customer Service CellDena Corporate CentreC-10, G Block,Bandra-Kurla ComplexBandra [E]Mumbai- 400 051Phone: 1800225740E-mail:

Step:5 – If the bank fails to address your query/complaint within 30 days of registration, you can approach Banking Ombudsman appointed by the Reserve Bank of India under the Banking Ombudsman Scheme, 2006.

The list of area specific Banking Ombudsman appointed by the RBI is provided below for your quick reference. You can approach the officer of your region in person, through phone, e-mail, or postal mail. Make sure to have all documentary evidence of reporting your grievance to the bank.

Area of OperationName and AddressContact Number and E-mail
Ahmedabad (Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu)G.J. Raju C/o Reserve Bank of India La Gajjar Chambers, Ashram Road Ahmedabad-380009079-26582357/26586718 Fax: 26583325 Email:
Bengaluru, KarnatakaC R Samyuktha C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560001080-2210771/22275629 Fax: 22244047 Email :
Bhopal, Madhya PradeshV K Nayak C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-4620110755-2573772/2573776 Fax: 2573779 Email :
Bhubaneswar, OdishaS Behera C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-7510010674-2396207/2396008 Fax: 2393906 Email :
Chandigarh (Himachal Pradesh, Punjab, Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana)Shri J L Negi C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh0172 – 2721109 Fax: 0172 – 2721880 Email :
Chennai (Tamil Nadu, Puducherry (except Mahe Region) and Andaman and Nicobar Islands)R. Lakshmi Kanth Rao C/o Reserve Bank of India Fort Glacis, Chennai-600001044-25395963 / 25395964 Fax:25395488 Email :
Guwahati (Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura)Anandita Bhattacharya C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-7810010361-2542556/2540445 Fax:2540445 Email :
Hyderabad, Andhra Pradesh and TelanganaReeny Ajit C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500004040-23210013/23243970 Fax:23210014 Email :
Jaipur, RajasthanMadhavi Sharma C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-3020040141-0141-5107973 Fax:0141-2562220 Email :
Kanpur (Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)Supriya Pattnaik C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 0010512- 2306278/2303004 Fax:2305938 Email :
Kolkata, West Bengal and SikkimReena Banerjee C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700001033-22304982 Fax:22305899 Email :
Mumbai, Maharashtra and GoaRanjana Sahajwala C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400008022-23022028 Fax: 23022024 Email :
New Delhi (I) , DelhiAnupam Sonal C/o Reserve Bank of India, Sansad Marg, New Delhi011-23725445/23710882 Fax: 23725218 Email :
Patna, BiharNandita Singh C/o Reserve Bank of India Patna-800 0010612-2322569/2323734 Fax:320407 Email:
Thiruvananthapuram (Kerala and Puducherry (only Mahe Region).H N Iyer C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 0330471-2332723/2323959 Fax:2321625 Email :
New Delhi (II) (Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh)R S Amar C/o Reserve Bank of India Sansad Marg, New Delhi011-23724856 Fax:23725218-19 Email :
Dehradun (Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)K S Jyotsna C/o Reserve Bank of India 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun – 248 0010135-2742003 Fax : 2742001 Email :
Ranchi, JharkhandSanjiv Dayal C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand – 8340010651-2210512 Fax: 2210511 Email :
Raipur, ChhattisgarhKeshab Korkora C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 4920130771-2242566 Fax : 2242566 Email :
JammuSuresh C Sharma C/o Reserve Bank of India, Rail Head Complex, Jammu- 1800120191-2477617 Fax : 2477219 Email:

Dena Bank Credit Card Customer Care Number FAQ

Can I send an SMS to Dena Bank?You should send “DENAHELP” to 56677.

How do I reach the toll-free number of Dena branch?You can reach the toll free number of Dena Bank at 18002336427.

How do I block my Dena Bank credit card?You can write to the customer care and block you credit card-

Who do I write to for raising a complaint about my ATM card with Dena Bank?You can write to

Can I post a letter to the Dena Bank?Customer Service Cell,Dena Corporate CentreC-10, G Block,Bandra-Kurla ComplexBandra [E].Mumbai- 400 051.