Central Bank of India Credit Card Customer Care
Central Bank of India is one of the oldest and largest banks in the country which is owned by the Indian government. The bank provides several customer care options for the people, through which you can inquire about each and every product offered by the bank, including credit cards.
Central Bank of India Credit Card Customer Care Number
The bank offers a dedicated customer care number for all kinds of credit card queries. To inquire about customer-related services for credit cards, you can call the toll-free number 1800 222 368 or 022 66387737, 66387743.
Central Bank of India Credit Card Toll-Free Customer Care Number
Central Bank of India also offers three toll-free customer care numbers which customers can contact for any general inquiry about any product the bank offers.
- The toll-free number of the call centre of the bank, 1800 22 1911 is available throughout the day (24 hours).
- The national toll-free numbers of the Central Bank of India are 1800 110 001 and 1800 180 1111.
Central Bank of India Zonal Offices Contact Number
| Zone | Address | Phone Number | E-mail ID |
|---|---|---|---|
| Bhopal | Area Hills, Jail Road, Bhopal – 462 011. | 0755 2552026/23 0755 2674034/30/22 | zmbhopzo@centralbank.co.in |
| Ahmedabad | Central Bank Building, P.O. No. 205, Lal Darwaja, Ahmedabad – 380 001. | 079 25503586 079 25505995 | zmahmezo@centralbank.co.in. |
| Chennai | 48/49, Monteith Road, Egmore, Chennai – 600 008 | 044 28883102 044 23464200 | zmchenzo@centralbank.co.in |
| Chandigarh | Central Bank of India Zonal Audit Office, SCO No. 68-69, Sector-17B, Chandigarh 160035 | 0172 702993/94/95 | zmchanzo@centralbank.co.in |
| Hyderabad | Bank Street, Koti, Hyderabad – 500095 | 040 23468911 040 23468902 | zmhydezo@centralbank.co.in |
| Guwahati | G.S. Road, Central Bank Building, Bhangagarh, Guwahati 781005 | 0361 22457651/52 0361 22452154 | zmguwazo@centralbank.co.in |
| Lucknow | 73, M.G. Road, Hazratgunj, Lucknow 226001 | 0522 2611301-4 0522 2613240 | zmluckzo@centralbank.co.in |
| Kolkata | Central Bank Building, 33, Netaji Subhash Road, Kolkata 700001 | 033 22301270/1275/7007 033 22309864 | zmkolkzo@centralbank.co.in |
| Mumbai | Standard Building, 1st Floor, D.N. Road, Mumbai 400023 | 022 22047229/7301/7304 022 22044720 | zmmmzo@centralbank.co.in |
| Patna | 2nd floor, Block B, Maurya Lok Complex, Dak Bungalow, Patna 800001 | 0612 2226607 0612 2221898 | zmpatnzo@centralbank.co.in |
| New Delhi | Plot No 4, Block no 54, Opposite Desh Bandhu Gupta Road, Karol Baugh, New Delhi 110005 | 011 23318964 011 23319268/69 011 23311332/237 | zmdelhzo@centralbank.co.in |
| Raipur | 1st Floor, Block C, Bombay Market, G.E. Road, Raipur 492001 | 0771 2226756, 2225171 | zmraipzo@centralbank.co.in |
| Pune | P.B. No. 98, 317 M.G. Road, Pune 411001 | 020 26131611-17 | Zmpunezo@centralbank.co.in |
Credit Card Enquiries
Theft or Loss of Card
In case of theft or loss of your credit card, you will need to report the loss of card to the customer care department of the bank. Once the loss is registered, the customer care of the bank will block your card to prevent any fraudulent transactions.
You can call the customer care number 1800 110 001 or send an e-mail to digitalsupport@centralbank.co.in. The e-mail ID is for all queries and complaints or assistance needed for digital transactions.
Central Bank of India E-mail Address Details
- Pradhan Mantri Jhan Dhan Yojana grievance redressal e-mail ID – pmjdy.grievances@nice.in
- Digital Transactions – digitalsupport@centralbank.co.in
- For Complaints – complaints@centralbank.co.in
Credit Card Customer Care By Bank
Central Bank of India Grievance Redressal Procedure
The Central Bank of India, since it is owned and operated by the Government of India has an effective grievance redressal procedure in place for swift and efficient solutions to all kinds of issues. The grievance redressal procedure takes place at different levels.
First Level
The first level of the procedure involves the customer care department of the bank. Initial communication with a customer care representative about a complaint or query serves as the first level of grievance redressal.
However, if you do not receive a solution to your complaint or a satisfactory answer, you can contact the branch manager of the respective bank by either e-mail or phone.
Second Level
If the branch manager is not able to answer your query or offer a satisfactory solution to your complaint, it will then be registered with the Nodal Officer of the branch. Once it reaches the Nodal Officer, the complaint will be addressed within 15 days.
Third Level
If the Nodal Officer’s solution to your complaint is not given or is not satisfactory, it is then transferred to the Nodal Officer of the Central Office.
After this, if the customer is not satisfied with the answer to their query, the complaint goes to the Internal Ombudsman of the bank. They are officials who are appointed by the Reserve Bank of India who investigates complaints.
The list of Banking Ombudsman is given below:
| Centre | Name | Address and Phone Number | Area of Operation |
|---|---|---|---|
| Bangalore | Shri M. Palanisamy | C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001 Phone number – 080 22210771/22275629 | Karnataka |
| Ahmedabad | Shri Rajesh Kumar | C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 Phone number – 079 26582357/26586718/26575807 | Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| Bhubaneshwar | Shri B K Bhoi | C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Phone number – 0674 2396207/2396008 | Orissa |
| Bhopal | Shri A.F. Naqvi | C/o Reserve Bank of India Hoshangabad Road, Post-Box No.32, Bhopal-462 011 Phone number – 0755 2573772/2573776 | Chattisgarh and Madhya Pradesh |
| Chennai | Shri S. Ganesh | C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Phone number – 044 25399170/25395964/25399158 | Union Territories of Andaman and Nicobar Islands, Puducherry (except Mahe) and Tamil Nadu |
| Chandigarh | Shri Jaimal Tashi | C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017 Phone number – 0172 2721109/ 2721011/ 2784261 | Union Territory of Chandigarh and Panchkula, Yamuna Nagar, Ambal, Himachal Pradesh, Punjab and Districts of Haryana |
| Hyderabad | Shri M. Sebastian | C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017 Phone number – 040 23210013/23243970 | Andhra Pradesh |
| Guwahati | Shri B.B. Sangma | C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Phone number – 0361 2542556/2540445 | Manipur, Arunachal Pradesh, Assam, Mizoram, Meghalaya, Tripura and Nagaland |
| Kanpur | Smt. Madhavi Sharma | C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001 Phone number – 0512 2306278/2306330 | Uttaranchal and Uttar Pradesh (excluding districts of Gautam Budh Nagar and Ghaziabad) |
| Jaipur | Shri N. P. Topno | C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052 Phone number – 0141 5107973/5101331 | Rajasthan |
| Kolkata | Shri M.S. Soy | C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001 Phone number – 033 22304982 | Sikkim and West Bengal |
| New Delhi | Shri M. Rajeshwar Rao | C/o Reserve Bank of India, Sansad Marg, New Delhi – 110001 Phone number – 011 23730632/23730633/23766130/23766131 | Jammu & Kashmir, Delhi, Haryana (excepts districts of Yamuna Nagar, Ambala, and Panchkula) and districts of Gautam Budh Nagar and Ghaziabad of Uttar Pradesh |
| Mumbai | Smt. Ranjana Sahajwala | Reserve Bank of India Byculla Office Building 4th Floor, Opposite Mumbai Central Railway Station Byculla, Mumbai-400 008. Phone number – 022 23022028 | Goa and Maharashtra |
| Thiruvananthapuram | Shri F.R. Joseph | C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695033 Phone number – 0471 2326852/2332723/2323959 | Union Territory of Lakshadweep, Union Territory of Puducherry (Mahe Region only) and Kerala. |
| Patna | Shri Shrimohan Yadav | C/o Reserve Bank of India, Patna-800 001 Phone number – 0612 2322569/2323734 | Jharkhand and Bihar |
| Dehradun | Smt K S Jyotsna – General Manager Customer Education and Protection Cell | GMVN Building 3rd Floor 74/1 Rajpur Road, Dehradun Phone number – 0135 2742456 | Western Uttar Pradesh and Uttarakhand |
Central Bank of India Nodal Officer Details
| Zone | Region | Name | Mobile Number | E-mail ID | Designation |
|---|---|---|---|---|---|
| Ahmedabad | Zonal Officer | Mr. Manoj Upadhyay | 9727702428 | operahmezo@centralbank.co.in | CM |
| Baroda | Mr. Kishor Dharmadhikari | 9727303639 | drmbaroro@centralbank.co.in | AGM/DRM | |
| Ahmedabad | Mr. KN Mistry | 9099912889 | Cmahmero@centralbank.co.in | CM | |
| Surat | Mr. Nilesh Kumar | 7574884982 | cmsuraro@centralbank.co.in | CM | |
| Rajkot | Mr. U.C. Singh | 9687690165 | cmoperrajkro@centralbank.co.in | CM | |
| Bhopal | Zonal Officer | D.K. Jaimini | 9644004761 | agmoperbhopzo@centralbank.co.in | AGM |
| Chhindwada | Somnath Bhattacharya | 8226012756 | cmcreditchhiro@centralbank.co.in | CM | |
| Indore | R.S. Dabakara | 9522273401 | auditindoro@centralbank.co.in | CM | |
| Gwalior | P.K. Gupta | 7354888205 | persgwalro@centralbank.co.in | CM | |
| Sagar | Ashok Kumar Sharma | 9406916713 | armsagaro@centralbank.co.in | CM | |
| Jabalpur | O.P. Sharma | 8226012909 | armjabaro@centralbank.co.in | AGM | |
| Bhopal | B.B. Sharma | 7024173565 | operbhopro@centralbank.co.in | CM | |
| Chennai | Zonal Officer | Vinod Kumar | 8939887295 | vinod@centralbank.co.in | AGM |
| Coimbatore | Sumesh MB | 8488945033 | – | CM | |
| Chennai | P Sreeraman | 9962005968 | – | CM | |
| Madurai | N.V. Nageshwar Rao | 8489945033 | – | CM | |
| Kochi | Thomas Varghese | 8493334119 | – | CM | |
| Chandigarh | Zonal Officer | Shri Giriraj Prasad Meena | 9988883823 | operchanzo@centralbank.co.in | CM |
| Jalandhar | Shri Raj Karan Singh | 9878943935 | drmjalaro@centralbank.co.in | CM | |
| Rohtak | Shri Gulshan Khungar | 8930501787 | cmrohtro@centralbank.co.in | CM | |
| Ludhiana | Shri Ritesh Kumar | 7508030921 | operludhro@centralbank.co.in | CM | |
| Chandigarh | Shri Surinder Kumar | 9780470066 | operchanro@centralbank.co.in | CM | |
| Guwahati | Zonal Officer | Mr. N. Shyam Sunder | 9706021646 | agmguwazo@centralbank.co.in | DZM |
| Guwahati | Mr. D.K. Haloi | 9435142233 | drmguwaro@centralbank.co.in | DRM | |
| Barapeta | Mr. Chandra Bhanu Gupta | 9706008761 | drmbarpetaro@centralbank.co.in | DRM | |
| Upper Assam | Mr. L.N. Sonowal | 8486001789 | drmupparo@centralbank.co.in | DRM | |
| Delhi | Zonal Officer | Mr. Basudev Rakshit | 9971300791 | agm2delhzo@centralbanbk.co.in | AGM, Nodal Officer |
| Delhi – A South | Shri Vijay Kapoor | 8588870180 | cmdelaro@centralbank.co.in | – | |
| Jaipur | Bharat Poddar | 8696930697 | drmjaipro@centralbank.co.in | CM | |
| Delhi – B South | Mrs. Rama Chabra | 9711256770 | operdelbro@centralbank.co.in | – | |
| Kota | Shri H.C. Meena | 8696345600 | drmkotaro@centralbank.co.in | DRM | |
| Dehradun | Rajender Singh | 9451739656 | operdehrro@centralbank.co.in | – | |
| Hyderabad | Zonal Officer | Mr. P. Chandra Shekhar Rao | 8886031257 | cmoperhydezo@centralbank.co.in | – |
| Vijayawada | Mr. P. Babu Rao | 8886126119 | cmopervijaro@centralbank.co.in | CM | |
| Bangalore | Mr. K.M. Swamy | 9916102338 | drmbangro@centralbank.co.in | DRM | |
| Hyderabad | Mr. A.K. Tomer | 8886990338 | armhydero@centralbank.co.in | DRM, AGM | |
| Lucknow | Zonal Officer | Mr. Atul Mishra | 9554008866 | operluckzo@centralbank.co.in | – |
| Gorakhpur | Mr. V.K. Pandey | 8795816098 | opergoraro@centralbank.co.in | – | |
| Agra | Mr. Rishi Sarawat | 7566337447 | operagraro@centralbank.co.in | – | |
| Lucknow | Mr. K.P. Singh | 8840886837 | hindiluckro@centralbank.co.in | – | |
| Kanpur | Mr. Awadhesh Kumar | 8795819477 | armkanpro@centalbank.co.in | – | |
| Varanasi | Mr. Saurabh Singh | 8795819739 | opervararo@centralbank.co.in | – | |
| Meerut | Mr. R.K. Kaura | 9759700921 | drmmeerro@centalbank.co.in | – | |
| Kolkata | Zonal Officer | Mr. Nani Gopal Haldar | 9883012561 | operkolkzo@centralbank.co.in | – |
| Coochbihar | Ms. Prianka Singh | 8582984989 | opercoocro@centralbank.co.in | – | |
| North Kolkata | Mr. Atul Sinha | 9674155771 | drmkolknro@centralbank.co.in | – | |
| Durgapur | Mr. P.J. Talukdar | 8001091555 | drmdurgro@centralbank.co.in | – | |
| Bhubaneshwar | Mr. U.K. Maheshwari | 7381040555 | drmbhubro@centralbank.co.in | DRM | |
| South Kolkata | Mr. Basudeo Das | 9434821211 | operkolksro@centralbank.co.in | – | |
| Siliguri | Mr. N. Maharana | 7407600223 | perssiliro@centralbank.co.in | CM | |
| MMZO | Zonal Officer | Mr. S.C. Gupta | 8422931990 | opermmzo@centralbank.co.in | – |
| MRO | Mr. Vikram Solanki | 9769291209 | cmsmro@centralbank.co.in | – | |
| Panaji | Mr. Paul Sigh | 8390910596 | drmpanaro@centralbank.co.i | – | |
| MSRO | Mr. G.M. Netankar | 8879128470 | opermsro@centralbank.co.in | – | |
| Thane | Mr. Ramesh Kumar Gupta | 9833745934 | drmthanaro@centralbank.co.in | – | |
| Pune | Zonal Officer | Mr. Prabhunath Choudhary | 9923200355 | operpunezo@centralbank.co.in | – |
| Aurangabad | J.S.S. Sharma | 8554999684 | operauraro@centralbank.co.in | – | |
| Akola | Mr. Dilip Kumar | 7507771017 | operakolro@centralbank.co.in | – | |
| Nasik | S.B. Bagul | 9325212633 | opernasiro@centralbank.co.in | Manager | |
| Nagpur | Shri R.K. Upadhyay | 7875771919 | opernagpro@centralbank.co.in | – | |
| Pune | Mr. P.K. Sinha | 8554953400 | cmperspunero@centralbank.co.in | – | |
| Patna | Zonal Officer | Mr. Uday Shankar | 7631997455 | operpatnzo@centralbank.co.in | CM |
| Motihari | Ashok Kumar Khare | 9534397041 | armmotiro@centralbank.co.in | CM | |
| Muzaffarnagar | R.S. Varma | 8298197138 | armmuzaro@centalbank.co.in | CM | |
| Darbhanga | K.N. Das | 8298197136 | drmdarbro@centralbank.co.in | CM | |
| Purnia | Mr. Ramesh Kumar | 7360000711 | cmpurn@centralbank.co.in | – | |
| Patna | Akhileshwar Singh | 8404801584 | cmoperpatnro@centralbank.co.in | CM | |
| Ranchi | Sanatan Haloi | 8298898902 | rdrancro@centralbank.co.in | CM | |
| Raipur | Zonal Officer | Mr. Janadan Joshi | 9584469570 | – | DZM |
| Raipur | Mr. G.C. Dewangan | 8370019826 | operraipro@centralbank.co.in | CM | |
| Ambikapur | B. Lakra | 8370002055 | drmambiro@centralbank.co.in | – | |
| Sambhalpur | Shri C.M. Car | 7381040070 | drmsambro@centralbank.co.in | – |
Write to Central Bank of India
If you wish to write to the bank, in case you are not able to reach them via phone or mail, you can send a post stating your complaint or query to the Operations Department of Central Bank of India at the following address:
Central Bank of India,
Operations Department,
Central Bank Building, 2nd Floor,
M.G. Road, Hutatma Chowk,
Fort, Mumbai – 400023.
FAQs on Central Bank of India Credit Card Customer Care
Do the Central Bank of India credit cards come with EMV chips?Yes, the Central Bank of India credit cards come with EMV chips.
Who is eligible to apply for a credit card from Central Bank of India?If you are an Indian citizen and you meet the eligibility criteria of the credit cards, you can apply for the credit cards.
Can I write to the Central Bank of India Chennai branch?Yes, you can write to the Central Bank of India Chennai branch at zmchenzo@centralbank.co.in
Am I allowed to use the credit card to make online payments?Yes, you can use the Central Bank of India credit cards to make online purchases as well. You will require an OTP (One Time Password) for completing the online transaction as this ensures security of funds.
Does Central Bank of India offer an auto-debit feature for paying my credit card bills?Yes, you can always use an auto debit feature for paying your outstanding credit card bill amount.